Conversational AI in Healthcare: 5 Key Use Cases Updated 2023

An AI-enabled chatbot is a reliable alternative for patients looking to understand the cause of their symptoms. On the other hand, bots help healthcare providers to reduce their caseloads, which is why healthcare chatbot use cases increase day by day. This provides a seamless and efficient experience for patients seeking medical attention on your website. Chatbots can provide insurance services and healthcare resources to patients and insurance plan members. Moreover, integrating RPA or other automation solutions with chatbots allows for automating insurance claims processing and healthcare billing. Today, chatbots offer diagnosis of symptoms, mental healthcare consultation, nutrition facts and tracking, and more.

Through patient preferences, the hospital staff can engage their patients with empathy and build a rapport that will help in the long run. AI chatbots in the healthcare sector can be leveraged to collect, store, and maintain patient data. This can be recalled whenever necessary to help healthcare practitioners keep track of patient health, and understand a patient’s medical history, prescriptions, tests ordered, and so much more. Another advantage is that the chatbot has already collected all required data and symptoms before the patient’s visit. A medical chatbot is used by healthcare providers to provide instant support to existing and potential patients. Chatbots are typically multiple-choice or follow a certain flow, but SmartBot360 uses AI to allow the chatbot to understand text when patients type in a query.

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Specifically, both authors engaged in open coding (see Miles and Huberman18) where we identified the public health response activities that the chatbots supported. We then engaged in axial coding to aggregate use cases into use-case categories. Finally, we independently categorized the chatbots based on their use case(s) and design features. We were unable to assess some chatbots on some attributes because of variations in available information.

It has become increasingly accessible to companies across various industries, including healthcare providers. Studies show that chatbots in healthcare are expected to grow at an exponential rate of 19.16% from 2022 to 2030. This growth can be attributed to the fact that chatbot technology in healthcare is doing more than having conversations. By adding a healthcare chatbot to your customer support, you can combat the challenges effectively and give the scalability to handle conversations in real-time.

Quick Response to Common Queries

Besides, chatbots can also notify patients and send reminders regarding updates about medical appointments. Healthcare payers, providers, including medical assistants, are also beginning to leverage these AI-enabled tools to simplify patient care and cut unnecessary costs. Whenever a patient strikes up a conversation with a medical representative who may sound human but underneath is an intelligent conversational machine — we see a healthcare chatbot in the medical field in action. Chatbots are software developed with machine learning algorithms, including natural language processing (NLP), to stimulate and engage in a conversation with a user to provide real-time assistance to patients. One of the use cases of chatbots for customer service is offering self-service and answering frequently asked questions.

These studies clearly indicate that chatbots were an effective tool for coping with the large numbers of people in the early stages of the COVID-19 pandemic. Overall, this result suggests that although chatbots can achieve useful scalability properties (handling many cases), accuracy is of active concern, and their deployment needs to be evidence-based [23]. Differences in language even within the same country, differences in local information and guidelines, and differences in popularity of different social media platforms across countries may limit the scope of such efforts. Nonetheless, economies of effort can occur (as we have observed) through off-the shelf solutions from vendors customize to their needs. The 15 use cases that we have identified provide a basis for identifying functionality and customization options for different organizations or constituents. A set of guidelines and best practices to chatbot development vendors and to organizations by agencies such as the CDC can aid in coordinating efforts and in preparedness for the next pandemic.

Healthcare Chatbot Use Cases Explains How AI Chatbot Metamorphosing Healthcare?

According to their website, Sensely chatbot can intelligently guide users to insurance services and healthcare resources. This healthcare chatbot is a good solution to ease healthcare providers’ workload as it greatly reduces the number of people coming into hospitals for initial medical checkups. In this blog, we are discussing some medical AI chatbots helping healthcare providers and patients, alike, through monitoring health conditions, providing personalized patient care, real-time medical communication, etc. Health insurance providers, likewise, deploy our healthcare chatbots to answer common questions related to coverage, claims, and procedures – freeing up agents to focus on more difficult cases and more productive work.

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